Terms and Conditions
By placing an order with us, you confirm your agreement to the Terms and Conditions below. Should you have any questions about these Terms, please contact us prior to placing your order.
All sales and services advertised on http://dog-games-shop.co.uk are provided by Dog Games Ltd.
Dog Games Ltd can be contacted at the following address
Dog Games Limited
Advantage Business Park
Spring Lane South
Tel: +44 (0) 1684 569553
All prices shown on the website are in £ Sterling, are inclusive of VAT at 20%, where applicable, and may change from time to time. We reserve the right to change prices if there is a change to the rate of VAT and we endeavour to do our best to ensure that prices are correctly shown.
Our VAT number is GB 938 7435 80.
Goods are described as accurately as possible at the time of being published.
Dog Games Ltd retains the right to decline orders if price displayed is incorrect.
Payments are made online via secure WorldPay transmission OR Paypal.
All Payments are made in GBP other currencies are displayed for comparison only
The checks made through either process may issue "cautionary" and/or "warning" messages to us. Therefore, non-acceptance of an order may be the result of one of the following:
The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Your failure to meet the eligibility to order criteria set out in our Terms and Conditions.
Postage & Packaging
Postage fees are calculated by the weight of the order and the country to which your order is to be delivered.
Once you have correctly set which country you want the order to be delivered to, the checkout will automatically display the total cost of your order (inclusive of P&P).
Deliveries of small orders within the UK are made by Royal Mail (First Class Package), while larger orders are sent by Parcel Force.
Deliveries to the Rest of the World are made by Royal Mail Air Mail (Small Packet) or for orders over 2kg in weight Parcel Force Global Priority.
Please allow 2 weeks for delivery. However, we try very hard to send out orders either the same day or within 1 working day, if at all possible.
Duty fees may apply on top of shipping with larger orders. The customer will be required to pay this fee – we will send an invoice for the amount once received.
Returns & Exchanges
Returns must be processed within 30 days of your purchase.
We are happy to exchange items if the size is unsuitbale for you dog, providing the product is still in saleable condition. Please follow instructions on your returns paperwork in your parcel or call/email us and we can send you alternative sizes to try on the same day.
We will also refund any product that is still in saleable condition if the product is unsuitable for your dog.
Returns postage to the customer will be covered by Dog Games Ltd. Postage back to us must be covered by the customer. The customer is responsible for returning the order in supplied condition and is responsible for the safe return of goods and conditions of transit.
Dog Games Limited is a UK registered Private Limited Company - Company no. 5055660
Registered Office address – Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire, WR14 1AT