Terms & Conditions

By placing an order with us, you confirm your agreement to the Terms and Conditions below. Should you have any questions about these Terms we suggest you contact us prior to placing the order.


All sales and services advertised on this website are provided by Dog Games Ltd who can be contacted at the following address

Dog Games Ltd,
Sixways Ind Estate
Barnards Green Malvern,
WR14 3NB
United Kingdom

Tel: +44 (0) 1684 569553


Pricing Policy

All prices shown on the website are in £ Sterling, are inclusive of VAT at 20%, where applicable, and may change from time to time. We reserve the right to change prices if there is a change to the rate of VAT and do our best to ensure that prices are correctly shown.

Goods are described as accurately as possible at the time of being published. Dog-Games Ltd retains the right to decline orders if price displayed is incorrect.



VAT number GB 938 7435 80.

Payments are made online via secure WorldPay transmission OR Paypal and all payments are made in GBP. Other currencies are displayed for comparison only.

The checks made through either process may issue "cautionary" and/or "warning" messages to us. Therefore, non-acceptance of an order may be the result of one of the following:

a)    The product you ordered being unavailable from stock

b)    Our inability to obtain authorisation for your payment.

c)    The identification of a pricing or product description error.

d)    Your failure to meet the eligibility to order criteria set out in our Terms and Conditions

All orders are subject to a 7 day cooling off period, meaning orders may be cancelled within this period. If goods have already been supplied, you as the customer are responsible for returning the order in the supplied condition.

The customer is responsible for the safe return of goods and conditions of transit.


Postage & Packaging

This is calculated by the volume/weight of the order and the country to which your order is to be delivered. Once you have correctly set the country you want the order to be delivered to, the checkout will automatically display the total cost of your order (inclusive of P&P).

Deliveries of small orders within the UK are made by Royal Mail (First Class Packet), while larger orders are sent by Parcel Force.

Deliveries to the Rest of the World are made by Royal Mail Air Mail (Small Packet) or for orders over 2 kg in weight, by Parcel Force Global Priority. Please allow 2 weeks for delivery. However, we try very hard to send out orders either the same day or within 3 working days, if at all possible.

Dog Games Limited is a UK registered Private Limited Company - Company no. 5055660

Registered Office address – 4 & 5 Ground Floor, Hallow Park, Hallow, Worcester, WR2 6PG