(+44) 01684 569553

Exchanging & Returning Items

We are happy to exchange your harness if it doesn’t fit, please contact us before returning your harness. 


To assist you in finding the best possible fit with your Perfect Fit harness we have a video to help you fit and adjust your harness.

If you have a Fleece Lined harness or if you are unsure of what size you need, please contact us the above link or telephone on: 0044 (0)1684 569553

 

Please include the ‘Returns’ paperwork that accompanied your order and send your parcel to us at:

Dog Games Ltd

Sixways Ind Estate

Barnards Green

Malvern

Worcs

WR14 3NB

 

We do not charge additional postage/shipping to make an exchange, but we do require you cover the cost of returning the items to us. You are responsible for the risk of returning your order back to us, please make sure that you use an appropriate postal method and retain proof of postage when you send your harness back to us, just in case your item goes missing before it reaches us.


To make an exchange we require your item to be in the same pristine condition as when it arrived with you. We understand that by trying it on your dog and adjusting it that it may get a little hairy, we are happy with this but if the item has been worn or is in a different condition to when it arrived it may not be possible to make a free exchange and charges might be incurred.


If you have any questions about exchanging your any item, please contact us before you return your harness to us.

Email: info@dog-games.co.uk

Telephone: 0044 (0)1684 569553